Refund, Renewal & Replacement Policy.

This draft concerns resources purchased through USM. Any separate enterprise agreement should identify which terms it changes. An order must show the product, quantity or allowance, term, currency and complete payable amount.

Public product prices are in USD. Datacenter and residential plans start at one IP; prepaid three-month and annual terms receive the published term discounts. Rotating plans use the selected allowance for each 30-day period. Consult the product pages for the current prices.

Taxes, additional charges, order acceptance and delivery conditions have not been finalised for public ordering. Historical orders should be checked against the price and terms that applied to them.

The original service proposal provides one free replacement per IP during its usage period, followed by a second replacement at 50% with a date reset.

The applicable products, fee base, reset duration, counting period and later-replacement conditions still require final rules. Before any replacement, the user should see the affected resource, exact fee, new expiry and effect on the old IP.

Examples that need investigation include duplicate payment, missing delivery, resources that differ from the order and an unusable connection. Preserve the order reference, time and necessary redacted evidence.

Refund eligibility, request deadlines, calculations and treatment of used traffic, unused allowances and account balances have not been published. This draft does not promise a money-back period or impose a blanket no-refund rule.

Final rules must explain how a refundable amount is calculated, any justified deductions, payment route and expected handling time. Currency conversion and payment-provider fees must be distinguished from the product price.

Submitting a request does not mean approval. Approval does not mean the funds have arrived. The recorded result should distinguish review, approval, payment processing, completion and refusal.

Rotating residential allowances last 30 days from delivery and usability. Unused traffic does not carry forward. A renewed period receives its selected allowance. Connections stop when traffic is exhausted, without an automatic purchase of extra traffic.

Manual or automatic renewal, mid-period upgrades, any grace period and retention of a per-IP resource need final product rules. This page does not authorise an automatic charge. Cancelling a future renewal is separate from a refund of the current period.

Free IPs do not create a paid purchase amount to refund. If paid balances, promotional balances or credits are offered, their treatment must be stated separately.

Unauthorised payments and disputes should be examined against the records, payment-channel requirements and applicable rights. Final service-request channels and timelines will be published before ordering opens.